Store Manager (m/w/d)

ABOUT THE BRAND   At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”   Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.   We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.   Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.   Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.   We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our  karllagerfeld.com  flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.   We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Position 

For our Outlet store in Munich, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity. 

Sales and Customer Service

Ensure the team is delivering excellent customer service

Install effective zoning to have all areas of the shop floor covered at all times

Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives

Ensure customer service according to Welcome to Karl training by each team member, and provide feedback on strengths and improvement needs to the Store Manager

Contribute to team effort by leading by example on the shop floor and driving sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets.

Operations

Make sure the guidelines of Karl Lagerfeld are met within all operational aspects

POS transactions, stock, and back of house

Ensure that all stock is well-maintained and in good condition, and the store is fully replenished at all times

Plan, coordinate, and promptly execute all Merchandise Calendar direction, campaigns, and sales promotions.

Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times

Ensure a hazard-free store environment according to health and safety requirements.

Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed.

Commercial

Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance

Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions

Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals

Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise

People Management

Motivate the team and recognize potential and development opportunities. Drive the team's knowledge accumulation by using the House of Karl Manual and other sources.

Development and coaching of employees through performance and development plans (PDP).

Profile

Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience

Extensive experience and ability to lead the delivery of a high level of customer service

Retail operations, budgeting, planning, customer service, leadership, and sales experience required

You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure

Communicate honestly, openly, and constructively

Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose

You love working with international clients

It is important that you speak German & English fluently. 

Start date: 01st of January
JOIN #TEAMKARL The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.     At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.     IMPORTANT NOTICE REGARDING JOB POSTINGS   Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.   We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.   KARL LAGERFELD will never request any form of payment during the recruitment process.   If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com