Sales Associate (part-time) - Regent Street, London

ABOUT THE BRAND   At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”   Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.   We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.   Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.   Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.   We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com  flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.   We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE For our store at Regent Street, we are recruiting for part-time Sales Associates (16 hrs and able to flex up).  Sales Associates provide excellent and friendly service by asses the needs of the customer and assisting. Associates in this position know how to greet, qualify, recommend, and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.      

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

Consistently show a genuine desire to help customers

Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books

Provides extra information and will go the extra mile to satisfy the customer

When a product is not available, always offer alternatives

Deals with complaints in a professional manner by passing them on to their manager

Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)

Maximizes the potential of the product to create sales

Drive sales

This involves a good knowledge of the business that will provide growth in sales.

Give feedback to Store Manager about what is selling

Build a regular clients base

Is aware of the best and slow sellers to improve general sales

Visual Merchandising

Reporting to the Store Manager with guidance and direction given by HQ VM to support the visual merchandising activities within the dedicated store and appointed locations.  

Providing hands-on support for store VM activities as required (dedicated window launches, events & product launches)

Executing/ ensuring shop-floor and window VM as well as VM training following VM guidelines and direction given by HQ VM and Store Manager

Supporting the instore & window rotation of VM tools following the direction given by HQ VM

Feedback HQ team by providing regular VM reports

Working closely with Area VM to coordinate visit/ activity schedule (VM visit calendar, visit preparation, follow up and maintenance) 

Store opening VM support & store visits on a pre-defined and approved base 

Profile

Minimum of 2 years of progressive Retail experience in a luxury/contemporary brand

Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer

Communicate honestly, openly, and constructively

Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose

Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment

You love working with international clients.

Must be available to work evenings and weekends  

JOIN #TEAMKARL The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.     At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.       IMPORTANT NOTICE REGARDING JOB POSTINGS   Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.   We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.   KARL LAGERFELD will never request any form of payment during the recruitment process.   If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com