Sales Associate - Cheshire oaks

ABOUT THE BRAND   At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”   Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.   We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.   Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.   Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.   We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com  flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.   We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
POSITION We are recruiting for a part-time (12h) Sales associate for our outlet store in Cheshire oaks. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and reporting the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Key accountabilities

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

Consistently show a genuine desire to help customers

Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books

Provides extra information and will go the extra mile to satisfy the customer

When a product is not available, always offers alternatives

Deals with complaints in a professional manner by passing them onto their manager

 

Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.)

Maximizes the potential of the product to create sales

 

Drive sales

This involves a good knowledge of the business that will provide growth in sales.

Give feedback to Store Manager about what is selling

Build a regular clients base

Is aware of the best and slow sellers to improve general sales

 

Maintains safety, security, and integrity

This involves that all procedures are being followed and that safety is being kept.

Ensure that aisles are safe

Make sure the stockroom is safe

Take action if other associates are acting in an unsafe manner

Follow all procedure for loss prevention

Take action to reduce shrink

Treat all associates and customers with respect

PROFILE

Minimum of 2 years of progressively Retail experience in a luxury/contemporary brand

Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer

Communicate honestly, openly, and constructively

Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose

Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment

You love working with international clients

Proficient level in English

Weekend and evening availability is a must 

   
JOIN #TEAMKARL The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.     At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.       IMPORTANT NOTICE REGARDING JOB POSTINGS   Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.   We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.   KARL LAGERFELD will never request any form of payment during the recruitment process.   If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com