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Requirements
1 with evidence8 unclear or unstated
Remote policy
hybrid
“Provider workplace type: hybrid”
From employer posting metadata
Employment type
Full-time
9 fields not stated in this posting
Employer sponsorship
Not specified
Geographic scope
Not specified
Degree requirement
Not specified
Security clearance
Not mentioned
Timezone / hours
Not specified
Citizenship requirement
Not mentioned
Minimum experience (years)
Not specified
Work authorization
Not specified
Compensation
Not specified
These details were not stated in the tracked posting. Confirm with the employer.
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Original job description
Reading view uses normalized posting text so exact evidence excerpts can be highlighted.
XTB is a global financial technology company focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, with our operations covering multiple countries across Europe, Asia, and South America. At XTB, we focus on the growth of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs.
If you are looking for exciting challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
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Responsibilities:
Providing excellent customer service and support for French-speaking clients.
Building and maintaining positive, long-term relationships with customers.
Resolving client issues in a timely and efficient manner to ensure high satisfaction.
Handling and explaining complaints, both in writing and over the phone.
Monitoring developments on global financial markets.
Working with our CRM system to verify and update client database records.
Cooperating closely with external XTB branches and internal departments.
Requirements:
French language at a native or proficiency level (C1/C2).
Very good command of English (both spoken and written).
High level of responsibility, with the ability to multitask, prioritize, and complete tasks efficiently.
Strong communication, interpersonal, and negotiation skills.
Good working knowledge of MS Office.
A positive, proactive, and solution-oriented attitude.
Nice to have:
Previous experience in a customer service or client support role.
Basic knowledge of financial markets and XTB’s core business products.
What we offer:
Full-time employment agreement
Great learning opportunity in cooperation with multinational units of the company
Work in an internationally known company with a well-recognized brand
All the required tools and training required to be successful
Possibility of developing inside the company’s structures
Original formatting and links
XTB is a global financial technology company focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, with our operations covering multiple countries across Europe, Asia, and South America. At XTB, we focus on the growth of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs.
If you are looking for exciting challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
Responsibilities:
Providing excellent customer service and support for French-speaking clients.
Building and maintaining positive, long-term relationships with customers.
Resolving client issues in a timely and efficient manner to ensure high satisfaction.
Handling and explaining complaints, both in writing and over the phone.
Monitoring developments on global financial markets.
Working with our CRM system to verify and update client database records.
Cooperating closely with external XTB branches and internal departments.
Requirements:
French language at a native or proficiency level (C1/C2).
Very good command of English (both spoken and written).
High level of responsibility, with the ability to multitask, prioritize, and complete tasks efficiently.
Strong communication, interpersonal, and negotiation skills.
Good working knowledge of MS Office.
A positive, proactive, and solution-oriented attitude.
Nice to have:
Previous experience in a customer service or client support role.
Basic knowledge of financial markets and XTB’s core business products.
What we offer:
Full-time employment agreement
Great learning opportunity in cooperation with multinational units of the company
Work in an internationally known company with a well-recognized brand
All the required tools and training required to be successful
Possibility of developing inside the company’s structures
