Kazakh-Speaking Lead Client Relations Manager

The Role:

We are looking for a driven and strategic Lead Client Relations Manager to strengthen client loyalty and enhance client engagement across the Group. The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and alignment with corporate objectives.

 

The main responsibilities of the position include:

Set and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them

Implement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value

Oversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management

Establish best practices for client communication, follow-up, and retention across the team

Ensure accurate CRM maintenance and high standards of client data quality and documentation

Monitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities

Participate in events, seminars, and promotional activities across different countries  

Prepare presentations, reports, and market analyses to support decision-making

Coach, motivate, and develop team members while monitoring performance and supporting continuous improvement

Main requirements:

BSc in Business Administration or any Business-related field

Proven experience in business development, client/partner relations or similar role

Fluent Kazakh and Russian speaker. English knowledge is a must

Self-motivated and results driven

Ability to cope under pressure

Strong communication and interpersonal skills, with the ability to influence key stakeholders

Excellent client handling, problem solving and negotiation skills

Very good people management skills

Computer literate 

Benefit from:

Attractive remuneration package plus performance related reward

Intellectually stimulating work environment

Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition

Deep Dive – First Interview with Your Future Team

Speak Your Strength – Language Proficiency Check

Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.