Arabic - Speaking Customer Experience Officer at xm · Limassol / Athens

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Original job description

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The Role: We are looking for a passionate and self-motivated professional to join our Customer Experience Team. The main responsibilities of the position include:

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Deal with clients’ inquiries via live chat, email and telephone Perform personal clientele analysis and take actions as required Handle client inquiries appropriately and ensure that high level service is provided Promote available products and services to clients Develop and maintain excellent relationships with prospective and existing clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results Main requirements: Degree in a business-related field Client handling experience in the financial services sector is a definite plus Fluent Arabic speaker with excellent oral and written skills in English Ability to multitask and maintain a high-level of organization Outstanding communication and interpersonal skills Excellent computer literacy Valid work permit required Benefit from: Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You: Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Speak Your Strength – Language Proficiency Check Show Your Skills – Live Technical Session All applications will be treated with strict confidentiality! By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

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The Role:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

Deal with clients’ inquiries via live chat, email and telephone

Perform personal clientele analysis and take actions as required

Handle client inquiries appropriately and ensure that high level service is provided

Promote available products and services to clients

Develop and maintain excellent relationships with prospective and existing clients

Cooperate effectively with other departments as required

Contribute to team effort by achieving targeted results

Main requirements:

Degree in a business-related field

Client handling experience in the financial services sector is a definite plus

Fluent Arabic speaker with excellent oral and written skills in English

Ability to multitask and maintain a high-level of organization

Outstanding communication and interpersonal skills

Excellent computer literacy

Valid work permit required

Benefit from:

Attractive remuneration package

Intellectually stimulating work environment

Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You:

Let’s Connect – Intro Chat with Talent Acquisition

Deep Dive – First Interview with Your Future Team

Speak Your Strength – Language Proficiency Check

Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality! By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

Arabic - Speaking Customer Experience Officer