Senior Product Manager, Product Infrastructure

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

About the Team

You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite.

While many infrastructure teams operate behind the scenes, ours sits at an intersection. We build systems that internal vertical teams depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy.

We operate in a high-growth, high-authenticity engineering culture. You’ll partner with senior engineers, architects, and cross-functional leads, and have high visibility across the org.

Responsibilities

As a Senior Product Manager, Infrastructure & Platform, you will:

• Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)

• Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification

• Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration

• Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes

• Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility

• Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles

• Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction

• Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge

• Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt

• Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

• 5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms

• Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.

• Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs

• Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact

• Highly structured thinker, able to write and communicate complex concepts simply

• Comfortable operating with high autonomy, ambiguity, and responsibility

• Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field

Why Join Valon?

• Transform a $13 trillion industry by building the operating system for mortgage servicing, replacing 40-year-old legacy systems with modern, AI-powered infrastructure

• Join at a pivotal moment: We're rapidly scaling, with contracts signed or in negotiation representing nearly 30% of the entire mortgage servicing market

• Work on complex, high-impact problems with massive scale, our platform will power servicing operations for millions of homeowners across the country

• Product and Engineering-led culture with exceptional talent density, work alongside world-class engineers and product leaders who value velocity, clarity, and deep technical excellence

• Real product ownership with enterprise impact: your decisions will directly influence how major financial institutions operate and serve their customers

• Unique market position: We're winning against entrenched incumbents by delivering 75%+ cost reduction and a modern software experience that were previously not possible

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.