Technical Account Manager, Billing
Listed by employer · Checked
Posted within 60 days ·
- Work arrangement
- Not stated
- Employment
- Not stated
- Stated compensation
- Not specified
01 / A QUICK CHECK BEFORE YOU APPLY
Does the location policy fit?
Choose where you would work from. We’ll compare it with the posting’s stated requirements.
Choose a country to check geographic compatibility. The source requirements are available below.
This checks the posting’s stated requirements, not your legal right to work. Confirm details with the employer.
Requirements
2 with evidence7 unclear or unstated- Remote policy
- onsite
“Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders”
See matched passage in original description ↓ - Minimum experience (years)
- 10
“10+ years of experience in enterprise-level client-facing work”
See matched passage in original description ↓
9 fields not stated in this posting
- Employer sponsorship
- Not specified
- Geographic scope
- Not specified
- Degree requirement
- Not specified
- Security clearance
- Not mentioned
- Timezone / hours
- Not specified
- Citizenship requirement
- Not mentioned
- Work authorization
- Not specified
- Employment type
- Not specified
- Compensation
- Not specified
These details were not stated in the tracked posting. Confirm with the employer.
Original job description
Reading view uses normalized posting text so exact evidence excerpts can be highlighted.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Show less description
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.
Responsibilities
Provide a gold standard experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long-term solutions
Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support
Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
Drive publication of user case studies
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
10+ years of experience in enterprise-level client-facing work
Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
Proficient in SQL and comfort building complex queries
Familiarity using AI coding agents to solve problems
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience practicing in small to medium scale project management
Strong organizational skills and self-starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry
Original formatting and links
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.
Responsibilities
- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
- Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
- Lead user-facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
- Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support
- Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
- Drive publication of user case studies
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in enterprise-level client-facing work
- Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
- Proficient in SQL and comfort building complex queries
- Familiarity using AI coding agents to solve problems
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
No similar roles found yet — browse all Stripe jobs.