Customer Success
Listed by employer · Checked
Older posting · still listed ·
- Work arrangement
- remote
- Employment
- FullTime
- Stated compensation
- Not specified
- Stated sponsorship
- Not stated
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Stated requirements conflict with your selections
Checked for applicants in Malta; employer sponsorship is needed. Based on the source posting · not a hiring or work-authorization guarantee.
Your country is outside the stated applicant locations.
Why this result?
1 stated blockers
- Your country is outside the stated applicant locations.
1 supporting signals
- The role is described as remote; geographic restrictions still apply.
1 still unclear
- Visa sponsorship is not specified.
The employer’s posting date is more than 60 days ago. It remained listed at our last successful check; it may be a long-running or evergreen opening. Confirm availability on the original posting before applying.
Browse jobs posted in the past 60 days →This checks the posting’s stated requirements, not your legal right to work. Confirm details with the employer.
Requirements
2 with evidence7 unclear or unstated- Remote policy
- remote
“Provider workplace type: remote”
From employer posting metadata - Geographic scope
- US
“Provider location: United States”
From employer posting metadata - Employment type
- FullTime
8 fields not stated in this posting
- Employer sponsorship
- Not specified
- Degree requirement
- Not specified
- Security clearance
- Not mentioned
- Timezone / hours
- Not specified
- Citizenship requirement
- Not mentioned
- Minimum experience (years)
- Not specified
- Work authorization
- Not specified
- Compensation
- Not specified
These details were not stated in the tracked posting. Confirm with the employer.
Original job description
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Original formatting and links
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
Own the customer journey: setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo → value quickly.
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
Analytical skills: Technical, finance, economics or product background
Curious & logical: You understand your customer’s business needs and apply to their product configuration
Customer-facing pro: You know how to excite, guide, and close.
Sharp communicator: Written, verbal, and human.
Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
Be an early, high-impact hire, working directly with the founders as a founding member
Influence the product roadmap, and help define the culture of how we work with customers
Drive growth, contribute to PMF, GTM explorations
Compensation:
We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.
Matched by role category. Review each posting’s requirements before applying.
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These collections reflect applicant location statements, not authorization or citizenship.