Senior Support Specialist Desktop Perplexity (London, Belgrade, Berlin)
Listed by employer · Checked
Posted within 60 days ·
- Work arrangement
- hybrid
- Employment
- FullTime
- Stated compensation
- Not specified
Does the location policy fit?
Choose where you would work from. We’ll compare it with the posting’s stated requirements.
Choose a country to check geographic compatibility. The source requirements are available below.
This checks the posting’s stated requirements, not your legal right to work. Confirm details with the employer.
Requirements
2 with evidence7 unclear or unstated- Remote policy
- hybrid
“Provider workplace type: hybrid”
From employer posting metadata - Minimum experience (years)
- 3
“3+ years of experience in technical support engineering roles, with a focus on application development.”
See matched passage in original description ↓ - Employment type
- FullTime
8 fields not stated in this posting
- Employer sponsorship
- Not specified
- Geographic scope
- Not specified
- Degree requirement
- Not specified
- Security clearance
- Not mentioned
- Timezone / hours
- Not specified
- Citizenship requirement
- Not mentioned
- Work authorization
- Not specified
- Compensation
- Not specified
These details were not stated in the tracked posting. Confirm with the employer.
Original job description
Reading view uses normalized posting text so exact evidence excerpts can be highlighted.
Show less description
Original formatting and links
About the Role
We are seeking talented Customer User Support to join our team and support users of our desktop apps. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience.
Key Responsibilities
Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Essential Qualifications
3+ years of experience in technical support engineering roles, with a focus on application development.
Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Experience leveraging AI tools to optimize workflows and improve team efficiency.
Nice to have
Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.
No similar roles found yet — browse all perplexity jobs.