Manager, SDR

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The SDR Manager, based in Pune, leads a team of Sales Development Representatives dedicated to generating pipeline for OpenGov's US go-to-market team. This role owns the performance, coaching, and day to day execution of the Pune SDR team, ensuring consistent, high quality outbound activity into the US public sector market. You'll report to a US-based Director of Sales Development and act as the connective tissue between the Pune team and US leadership, translating strategy into daily execution and results.

Responsibilities:

• Manage and coach a team of 6 SDRs so they consistently hit pipeline and activity targets

• Monitor individual and team metrics (calls, emails, meetings booked, pipeline generated) and run regular one on one meetings and performance reviews

• Translate US GTM strategy and territory priorities from US leadership into daily and weekly execution plans for the Pune team

• Build onboarding, ramp plans, and ongoing skill development programs so new SDRs reach full productivity quickly

• Partner closely with the US-based Director of Sales Development and US Account Executives to align on lead quality, handoff process, and feedback loops

• Ensure the team uses Salesforce, Outreach, and LinkedIn effectively, and maintain clean, accurate reporting for leadership

• Manage a team working US-aligned hours from Pune, including shift scheduling and coverage planning

• Deliver regular updates to US leadership on team performance, pipeline health, and areas for improvement

• Build a high energy, competitive, and supportive team culture that keeps SDRs engaged and motivated

Requirements and Preferred Experience:

• 7+ years of experience in sales development or outbound sales, including a proven track record managing SDR or BDR teams

• Experience managing a team that supports a US market or works US-aligned hours

• Strong coaching skills, with a track record of developing reps and improving individual performance

• Comfortable working US-aligned hours from Pune

• Excellent spoken and written English, with the ability to communicate effectively with US-based leadership and stakeholders

• A data driven approach to managing pipeline and activity metrics, with fluency in Salesforce and sales engagement tools (Outreach or similar)

• Genuinely curious about technology and its role in government, with the ability to translate that curiosity into team level coaching

• Background in B2B, SaaS, BPO, or government focused sales organizations is a strong plus

• Bachelor's degree preferred

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.