Implementation Manager

We're proud to be ranked as the 12th fasted growing startup on the Sifted 250 list! 🚀

👉Read about it here

Location: Dublin or London, hybrid, minimum 2 days per week in office

Full-time, permanent

About Kota

Kota is making insurance and retirement benefits as accessible as modern software. We do this across two products: Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance and retirement product for other platforms.

Today we power benefits for tens of thousands of employees at companies including Carwow, Tines, Zoe and Remote. Founded in 2022, we've raised more than €20M from investors including EQT Ventures, Eurazeo, Northzone and Frontline, along with founders and executives from Workday, Remote, Personio and OpenAI.

The Role

Kota Embed powers the benefits layer inside other platforms, mostly employers of record and HR platforms with employees across multiple countries. Partner launches and growth require best-in-class delivery: integration build, benefits set up market by market, data migration, seamless end-customer product experience, and support readiness.

We're hiring an Implementation Manager to own those launches end to end, plus the renewals that follow. You'll run around five at once working alongside Embed Sales and Account Management teams.

This is a delivery role with real teeth. Partners tell their own clients when benefits are going live based on what we tell them, so the dates matter and the person who owns them has to be able to hold a line and change it early when it needs changing.

What You'll Do

• Own new partner launches from signature to live: scope, plan, cadence, dependencies, blockers, the lot

• Run roughly five concurrent projects, and know which one needs you this week

• Align product, engineering, benefits and commercial around the same plan and the same dates

• Define what go-live actually means for each launch, and get everyone using the same definition

• Chase blockers rather than report them, including with people who don't work for you

• Join partner calls alongside the Account Executive or Account Manager, and lead the delivery half of them

• Keep internal tracking in Asana and the partner-facing view in sync

• Spot a slipping date early and say so, to us and to the partner

What We're Looking For

• Experience running multiple customer-facing implementations at once rather than one large programme

• Either technical depth, comfortable with APIs and integration conversations, or a strong data and analytics background. We're open on which

• A track record of getting things delivered through people who don't report to you

• Calm and process-driven, with the judgement to know when the process is in the way

• Comfortable in front of customers, including when the news isn't good

• Able to hold a date, defend it, and change it early rather than late

• Highly organised and proactive - enough to run five things properly rather than five things approximately

• Comfortable with pace and with processes that are still being built

Benefits, HR tech, payments, fintech, cross-border or migration experience is a plus. You don't need to know anything about insurance or pensions before you start.

Our Values

• Have Integrity. We care deeply about our why and it won't jeopardise our how.

• Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers.

• Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.

• Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team's standards.

• Play to Win. We exist because we decided to say no to the norm, now we do this everyday.

Our Hiring Process

1. Recruiter screen, 30 mins. Cover the basics and make sure we're aligned

2. Competency interview, 45 mins. With our Strategy & Operations Associate

3. Task, 60 mins. A real implementation scenario. We'll send it in advance and work through it together on the call with GM + 1

4. Final, 45 mins. With our CEO and COO

Benefits

• Health insurance via Kota

• Workplace pension with matched contributions up to 5% via Kota (location dependent)

• Group life assurance via Kota (location dependent)

• WFH stipend for your home office setup

• Annual company-wide offsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.