Accounts Receivable Clerk (Collections)

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Shift Schedule: EMEA Shift (2PM to 11PM GMT+8)

We are hiring a detail-oriented Accounts Receivable Clerk to join our Accounts Receivable (AR) team. This role supports general AR functions, including collections, AR operations, billing support, account reconciliation, and project coordination to help ensure accurate, timely, and compliant financial processes.

About the Job
As part of the AR team, the Accounts Receivable Clerk plays a key role in protecting cash flow, supporting daily AR operations, and maintaining accurate customer accounts. You will work closely with Sales, Finance, Billing, Customer Support, Operations, and internal project stakeholders to resolve collection issues, review account activity, support billing accuracy, monitor customer credit exposure and payment behavior and improve AR workflows.

This position is ideal for someone with experience in general Accounts Receivable, collections, billing support, cash application, customer account reconciliation, AR operations, or finance project coordination. The role requires strong attention to detail, professional communication, ownership of follow-up items, and project management skills to coordinate stakeholders, track deliverables, manage timelines, and support AR initiatives through completion.

What You Will Be Doing

• Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed.

• Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.

• Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution.

• Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner.

• Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support.

• Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines and driving projects completion.

• Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation.

• Help AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion.

• Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow.

What You Need to Know / Have

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.

• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.

• Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.

• Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation.

• Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, reporting status, and following up on open action items through completion.

• Excellent attention to detail and the ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks quickly.

• Strong organizational, analytical, problem-solving, and time-management skills.

• Clear and professional communication skills when working with internal teams and customers.

• Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.