Housing Implementation Consultant

Housing Implementation Consultant

Hybrid/Tunbridge Wells | Unlimited Holiday | Deliver smarter housing services through technology, AI, and
transformation.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.   With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.   We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.   Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.   We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.   Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.   Role Overview:

As an Implementation Consultant, you'll help customers transform the way they operate by delivering modern housing management solutions built on Microsoft Dynamics 365 and enhanced with embedded AI capabilities.

Working closely with customers, you'll identify opportunities to streamline processes, unlock efficiencies, and help organisations realise the potential of AI within their day -to-day operations.

This role sits at the intersection of business transformation, technology, and customer success - ensuring our customers don't just implement new software but achieve meaningful operational improvements through it.

What you'll be doing:

Understand the Customer's World

Build a deep understanding of how customers operate, the challenges they face, and the outcomes
they are trying to achieve. Facilitate workshops and discussions that uncover both stated
requirements and underlying business needs

Design Solutions That Deliver Value

Translate business challenges into structured, practical solutions that balance customer
expectations, platform capabilities, and commercial realities.

Drive Successful Delivery

Work closely with consultants, developers, and project teams to ensure solutions are implemented
effectively and remain aligned with customer objectives throughout delivery.

Enable Confident Adoption

Help customers embrace new ways of working through clear communication, training, and guidance
that supports long-term success beyond go-live.

Reduce Delivery Risk

Identify gaps, blockers, and potential issues early, providing clarity and direction that keeps projects
moving forward and customers informed.

Build Trusted Customer Relationships

Become a trusted advisor who can challenge constructively, guide decision -making, and help
customers maximise the value of their investment.

The kind of problems you’ll solve

• A housing provider has inefficient manual processes that slow down service delivery. 
• Customer requirements are unclear or conflicting, creating risk within a project.
• Users are resistant to change and unsure how new ways of working will benefit them.
• Operational teams need technology to better support tenant services and housing management activities.
• Different stakeholders have different expectations of what success looks like.
• Data, processes, and systems need to work together without disrupting day -to-day operations.
• A solution has been implemented, but user adoption is lower than expected.
• Project teams need clear guidance to translate customer needs into practical solutions.

What sets you apart

You naturally focus on solving business problems rather than implementing technology for its own sake.

You can simplify complexity and help people make informed decisions.

You ask the right questions before offering solutions.

You are comfortable engaging with stakeholders at every level, from operational users to seniorn leaders.

You balance customer needs, technical possibilities, and commercial realities.

You take ownership and proactively address issues before they become problems.

You enjoy collaborating with others and recognise that great outcomes are achieved as a team.

You care about delivering meaningful results, not just completing project activities.

Your impact:

On the business:

You help deliver successful projects, strengthen customer relationships, and create opportunities for long-term growth and customer retention.

On customers:

You enable housing providers to improve efficiency, increase user adoption, and gain greater value from their technology investment.

For the delivery team

You provide the clarity, structure, and customer insight needed to deliver quality solutions with confidence and consistency.

By combining customer understanding with effective solution design, you help turn technology investments into real-world operational improvements.

What it's like here:

Ambitious, but not political

High standards, but pragmatic

People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves

Freedom to change things that don’t work

A team open to being challenged and developed

Direct access to leadership and influence over direction

What you get:

Unlimited annual leave

Private healthcare, life assurance, company shares

Electric car scheme

Flexible / remote working (with access to Tunbridge Wells & Paddington)

Team and company socials, including Illuminate Awards