Technical Support Engineer
Listed by employer · Checked
Posted within 60 days ·
- Work arrangement
- hybrid
- Employment
- FullTime
- Stated compensation
- GBP 80,000–107,000 1 YEAR
- Stated sponsorship
- Not stated
Does the location policy fit?
Choose where you would work from. We’ll compare it with the posting’s stated requirements.
Choose a country to check geographic compatibility. The source requirements are available below.
This checks the posting’s stated requirements, not your legal right to work. Confirm details with the employer.
Requirements
1 with evidence8 unclear or unstated- Remote policy
- hybrid
“Provider workplace type: hybrid”
From employer posting metadata - Employment type
- FullTime
- Compensation
- GBP 80,000–107,000 1 YEAR
8 fields not stated in this posting
- Employer sponsorship
- Not specified
- Geographic scope
- Not specified
- Degree requirement
- Not specified
- Security clearance
- Not mentioned
- Timezone / hours
- Not specified
- Citizenship requirement
- Not mentioned
- Minimum experience (years)
- Not specified
- Work authorization
- Not specified
These details were not stated in the tracked posting. Confirm with the employer.
Original job description
Reading view uses normalized posting text so exact evidence excerpts can be highlighted.
Show less description
Original formatting and links
incident.io is the AI software reliability platform trusted by engineering teams at OpenAI, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The TeamThe Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you’ll be doing:You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
Matched by role category. Review each posting’s requirements before applying.