Strategic Accounts Product Representative

Building trusted Product relationships with strategic customers: Act as their main Product point of contact, in close coordination with Account and Project managers, clearly communicate product capabilities, strategic direction, constraints and trade-offs to stakeholders at every level.

Turning customer needs into Product insights: Qualify requests based on customer impact, business value, urgency, recurrence and strategic relevance. Identify common challenges across accounts and work with Product Owners and the Head of Product to surface broader Product opportunities.

Ensuring clear and reliable Product commitments: Maintain a consolidated view of Product commitments for strategic accounts, including scope, ownership, dependencies, status and confidence level. Ensure that customer-facing communications reflect internally validated product and delivery plans. 

Bridging customers and internal teams: Coordinate Product Owners and relevant internal stakeholders to answer complex customer questions, clarify functional scope and address cross-product dependencies. Ensure changes to scope, timing or assumptions are communicated proactively.

Leading customer discovery and understanding business needs: Participate in or lead Product discovery workshops with strategic customers to understand their workflows, business challenges and expected outcomes. Challenge solution-driven requests where necessary to identify the underlying business problem.

Contributing to major commercial opportunities: Coordinate the Product contribution to strategic tenders, RFPs and major sales opportunities, ensuring that Product information, capabilities, limitations and proposed commitments are accurate and aligned internally.

Sharing customer and market intelligence: Develop an understanding of customers' industries, business models and relevant regulatory constraints. Bring these insights back to Product and help Sales, Customer Operations and other teams communicate Product decisions consistently.

Significant experience in a customer-facing B2B technology environment, ideally within a SaaS company, enterprise software vendor or fast-growing technology business.

Experience working at the intersection of Product, customers and business, for example in Product Management, Enterprise Product Management, Solutions Consulting, Technical Account Management or a similar role.

The ability to understand complex customer environments, engage with senior stakeholders and build trusted relationships across operational, technical and executive levels.

A strong understanding of Product development processes, including discovery, requirements qualification, roadmap management, prioritisation and delivery dependencies.

The ability to translate customer requests and use cases into structured business needs, identify recurring patterns and distinguish customer-specific requirements from scalable Product opportunities.

Excellent communication and presentation skills, with the ability to explain technical capabilities, Product direction and trade-offs clearly to different audiences.

Strong organisational skills and a structured approach to managing multiple strategic accounts, requests, stakeholders and commitments simultaneously.

The ability to influence and coordinate cross-functional teams without direct hierarchical authority.

A pragmatic, analytical and customer-oriented mindset, combined with the confidence to manage expectations and communicate when a requested feature, scope or timeline cannot be guaranteed.

Excellent written and spoken French and English.

Strategic impact: Help shape the Product experience for our largest customers.

Product and customer exposure: Work closely with enterprise clients across our Engage and AI portfolio.

Cross-functional collaboration: Partner with Product, Sales, Engineering and Customer Operations.

International growth: Contribute to the development of an ambitious European technology company.

International environment: Collaborate with colleagues and customers across markets.

Hybrid working: Enjoy a central Paris office and flexible working arrangements.