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ARQ

Customer Support Specialist

Listed by employer · Checked

Posted within 60 days ·

  • hybrid
  • FullTime
  • Services
  • São Paulo
Work arrangement
hybrid
Employment
FullTime
Stated compensation
Not specified
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Requirements

2 with evidence7 unclear or unstated
Remote policy
hybrid
“Provider workplace type: hybrid”
From employer posting metadata
Minimum experience (years)
2
“At least 2 years of experience in Customer Support”
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Employment type
FullTime
8 fields not stated in this posting
Employer sponsorship
Not specified
Geographic scope
Not specified
Degree requirement
Not specified
Security clearance
Not mentioned
Timezone / hours
Not specified
Citizenship requirement
Not mentioned
Work authorization
Not specified
Compensation
Not specified

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READ IT IN THE EMPLOYER’S OWN WORDS

Original job description

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About ARQARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it. What you'll be doingBe a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick. Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
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You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win. What you'll needFluency in English and Portuguese, verbal and written At least 2 years of experience in Customer Support Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution Eager to work hard and go the extra mile to make our customers happy Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ Resourcefulness, with attention to detail and due diligence Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer BenefitsCompetitive salary Discretionary performance cash bonus Latest technology to work with Strong team that will help you improve your skills
Original formatting and links
About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

  • Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

  • Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

  • You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

What you'll need

  • Fluency in English and Portuguese, verbal and written

  • At least 2 years of experience in Customer Support

  • Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

  • Eager to work hard and go the extra mile to make our customers happy

  • Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

  • Resourcefulness, with attention to detail and due diligence

  • Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

  • Competitive salary

  • Discretionary performance cash bonus

  • Latest technology to work with

  • Strong team that will help you improve your skills

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