Commercial Support Associate

Location: Berlin, hybrid (2-3 days per week in our office)

Hi, we're AMBOSS and we're searching for a Commercial Support Associate to support how we manage tenders, vendor registrations, and customer assurance requests for our institutional customers.

About AMBOSS

AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool. Our team brings together care, innovative thinking, and cutting-edge AI medical technology. Our founders launched AMBOSS in 2012 with the goal of creating a tool they wished they had during medical school and clinical practice. Since then, we've grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US. Our offices are located in Berlin, Cologne, New York, Cagliari and Cape Town.

Want to learn more about our culture? Watch our video to explore what makes us unique.

Why can this position be exciting for you?

In this role, you'll coordinate the tenders, vendor registrations, and documentation requests that let institutional and business customers say yes to AMBOSS. You'll sit at the center of the company, working closely with Sales and pulling in expertise from IT, Legal, Finance, Product, Security, and Engineering to get every request answered accurately and on time.

Every tender we win and every questionnaire we complete well helps bring AMBOSS into more hospitals, health systems, and medical schools: directly supporting our mission of empowering medical professionals to provide the best possible care.

You'll start with structured, recurring processes and grow into someone institutional customers and internal teams alike rely on to get things done.

You will:

• Support tender and procurement processes, coordinating the company information, documentation, and internal contributions they require.

• Complete and maintain customer vendor registrations and onboarding requirements in procurement and vendor-management systems.

• Coordinate documentation and information requests from Sales and from prospective or existing customers.

• Maintain commonly requested company documents and keep current, approved versions easily accessible.

• Track requests, deadlines, dependencies, and outstanding contributions from internal stakeholders.

• Identify and coordinate with the right subject-matter experts across IT, Legal, Finance, Product, Engineering, Security, and other teams.

• Support completion of customer questionnaires covering company information, technology, privacy, AI, security, and compliance topics.

• Help document and improve internal processes so recurring commercial and customer-assurance requests can be handled more efficiently.

You bring:

• First professional experience in operations, administration, sales support, customer support, project coordination, or another structured cross-functional role; relevant internship or working-student experience also welcome.

• Strong organizational skills and attention to detail.

• Experience managing multiple requests, stakeholders, and deadlines at the same time.

• Strong written and verbal communication skills in English (C1) and German (C1).

• Ability to work independently while knowing when to ask questions or escalate.

• Comfort reaching out to colleagues across departments and following up on outstanding information.

• Nice to have: previous exposure to tenders, procurement portals, vendor onboarding, customer questionnaires, or documentation management.

You enjoy:

• Structured, detail-oriented work and keeping track of many moving pieces at once.

• Coordinating with people across different teams to get to an answer.

• Learning unfamiliar terminology and processes quickly.

• Gradually taking ownership of recurring workflows and making them run more smoothly.

Benefits:

AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.

• 🌴 Rest & Time Off (30 paid vacation days, AMBOSS holiday, personal purpose day and more)

• 🥙 Food & Office Comfort (Daily healthy breakfast & lunch by in-house chef in Berlin HQ, AMBOSS daycare, work remotely from other office spaces in Cologne, Sardinia, Cape Town)

• 🏃 Health, Fitness & Mobility (Urban Sports Club – M plan, Fitbit Versa 3, Deutschland Ticket…)

Check out the full list of benefits below: https://go.amboss.com/the-amboss-prescription-de

We believe that diversity is a powerful driver of innovation and progress. That's why we are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, gender identity—is valued and given equal opportunity to thrive. We warmly welcome people of all backgrounds to help us fulfil our mission: empowering all medical professionals to provide the best possible care 🩺

Even if you don't meet every single point in the job description, we still encourage you to apply. We'd love to hear from you!