Director, Customer Implementations
Listed by employer · Checked
Older posting · still listed ·
- Work arrangement
- remote
- Employment
- FullTime
- Stated compensation
- USD 150,000–165,000 1 YEAR
Does the location policy fit?
Choose where you would work from. We’ll compare it with the posting’s stated requirements.
Choose a country to check geographic compatibility. The source requirements are available below.
The employer’s posting date is more than 60 days ago. It remained listed at our last successful check; it may be a long-running or evergreen opening. Confirm availability on the original posting before applying.
Browse jobs posted in the past 60 days →This checks the posting’s stated requirements, not your legal right to work. Confirm details with the employer.
Requirements
5 with evidence4 unclear or unstated- Remote policy
- remote
“Provider workplace type: remote”
From employer posting metadata - Employer sponsorship
- not available
“Based in the Eastern Time Zone, US, and eligible to work without sponsorship.”
See matched passage in original description ↓ - Geographic scope
- US
“Based in the Eastern Time Zone, US, and eligible to work without sponsorship.”
See matched passage in original description ↓ - Timezone / hours
- Location: This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA.; Based in the Eastern Time Zone, US, and eligible to work without sponsorship.
“Location: This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA.”
See matched passage in original description ↓ - Minimum experience (years)
- 35
“With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.”
See matched passage in original description ↓ - Employment type
- FullTime
- Compensation
- USD 150,000–165,000 1 YEAR
4 fields not stated in this posting
- Degree requirement
- Not specified
- Security clearance
- Not mentioned
- Citizenship requirement
- Not mentioned
- Work authorization
- Not specified
These details were not stated in the tracked posting. Confirm with the employer.
Original job description
Reading view uses normalized posting text so exact evidence excerpts can be highlighted.
Show less description
Original formatting and links
About 3E:
3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.
You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.
Join us and make an impact!
About the Role:
We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery discipline to complex enterprise implementations.
You will lead a global team responsible for new customer implementations, post-sale value realization, and project work that supports renewals and expansions. Your efforts will improve delivery across 3E’s product portfolio by building scalable processes, increasing project visibility, managing risks, and accelerating customer value.
This role reports to the VP of Customer Experience and collaborates closely with leaders across 3E. If you are AI-forward, passionate about customer success, and understand the importance of implementation in building trust and lasting partnerships, we would love to connect with you!
Location: This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA.
What You’ll Do:
Create implementation experiences that build customer trust, confidence, and advocacy by improving how 3E listens, communicates, resolves issues, and accelerates time to value.
Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio.
Strengthen implementation execution by setting clear expectations, operating rhythms, delivery standards, and accountability across the team.
Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization.
Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and consistent customer communication.
Establish stronger risk management practices to identify project health concerns, customer escalations, resource constraints, and delivery risks before they impact outcomes.
Improve visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and consistent reporting.
Lead through ambiguity, legacy processes, and complex customer needs by bringing structure, focus, and practical solutions without slowing momentum.
Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders to strengthen handoffs, resolve risks, and support customer outcomes.
Strengthen team capability by coaching talent, addressing performance gaps, improving cross-product knowledge, and building a culture of accountability, continuous improvement, and high-quality delivery.
Identify opportunities to use AI, automation, workflow tools, and digital workers to reduce manual work, improve reporting accuracy, and scale implementation operations.
Capture insights from implementations and post-sale project work to support renewals, expansion opportunities, account planning, and long-term customer success.
What Makes You a Great Fit:
Required Qualifications:
10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact.
6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments.
Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity.
Experience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR.
Strong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection.
Passion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value.
Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency.
Ability to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization.
Experience navigating ambiguity and transformation, adapting to legacy processes and complex customer needs effectively.
Strong customer-facing presence with the ability to build trust, communicate clearly, and collaborate with enterprise customers and internal stakeholders,
Based in the Eastern Time Zone, US, and eligible to work without sponsorship.
Preferred Qualifications
Experience with regulated, data-heavy, or complex enterprise software environments such as Product Stewardship, Compliance technology, Sustainability, Healthcare, or Life Sciences industries
Experience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments.
PMP certification or equivalent project/program management experience.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures:
3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.
No similar roles found yet — browse all 3e jobs.